Return and Refund Policy
How we handle returns, replacements and refunds
At Shahebazar.Com, customer satisfaction is our priority. We strive to ensure that every order reaches you in good condition and matches your purchase. If you experience any issues with your order, please follow the policy outlined below.
1. Check your order upon delivery
We kindly request that you inspect your parcel in the presence of the delivery personnel at the time of delivery. If you find any damaged, missing, incorrect or defective items, please inform the delivery person immediately.
Where applicable, you may return the affected items at the time of delivery or contact our customer service team within 24 hours of receiving your order.
2. Damaged, missing or incorrect items
If your order contains damaged products, missing items or products different from those you ordered, please notify us within 24 hours of delivery. To help us resolve your concern promptly, please provide your order number and, where possible, photographs or other relevant evidence.
After verification, we will arrange an appropriate resolution in accordance with our policy, which may include a replacement, refund or other suitable remedy.
3. Electronics replacement policy
Electronic products are eligible for a 7 day replacement warranty covering verified manufacturing defects, starting from the date of delivery.
This policy is subject to product inspection and verification. Physical damage, misuse, accidental damage or defects arising from improper handling may not qualify for replacement. Any additional manufacturer warranty will be governed by the applicable warranty terms.
4. Fresh food return policy
Due to the perishable nature of fresh fish, meat and other fresh food products, returns or complaints regarding these items must be raised at the time of delivery.
Please inspect fresh food products immediately upon receipt. If an item is damaged, spoiled, incorrect or does not meet the agreed order specifications, inform the delivery person and contact our customer service team for assistance.
5. Refunds and replacements
Approved refunds or replacements will be processed after the reported issue has been reviewed and verified by our team.
The available resolution will depend on the nature of the issue, product category and applicable policy. Refund processing times may vary depending on the payment method and relevant financial service provider.
6. How to request a return or refund
To report an issue or request a return, replacement or refund, please contact our customer service team and provide:
- Your order number.
- The name of the affected product.
- A brief description of the issue.
- Photographs or supporting evidence, where applicable.
Our team will review your request and guide you through the next steps.
7. Our commitment
At Shahebazar.Com, we are committed to treating every customer fairly and resolving genuine product-related concerns professionally and promptly.
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws in Bangladesh.
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